Most beginning brokers will be working with "spot" rates instead of having contracts. This means that each load is negotiated independently. Here are some key considerations when negotiating rates:
It's more than price. If you provide honest, reliable service to your shipping customers, they will often times tell you to ask them for a higher rate if needed. This is "trust" at its best. And why not have some flexibility with the carrier as well if they are providing excellent service for you?
What do you need? If you enjoy working with a customer but find the rates are low, why not talk to your customer and tell him how you enjoy working with him but also tell him you need better rates so you can continue the relationship. Maybe higher rates will not be forth coming; but, if you are reasonable and if you approach the customer in the right way, you might be surprised from time to time.
Know you carriers. Many brokers try to squeeze every penny they can for themselves and tell the trucker "take it or leave it". What a lousy attitude. You don't have to know all about the trucker's costs when tendering loads to them; but if you find that some carriers display extra effort to accomdate your loads and if they work proactively with you, believe me, these guys and gals are your bread and butter. Don't treat them like beggars.
Can you compromise? This relates to the item above and you may want to consider compromising when that is what it takes to move the load. "How can we make this work" should be the underlying thought when working with both customers and your carriers.
Direct pass-through charges. When working with shippers, you should try to get a fuel surcharge for your trucks. You should then pass that on 100% to the truck. Same thing with extra stops or other costs that the truck incurs. Pass them on.
Good faith relationships. Yes, you will find customers and carriers that will work with you as a "team". This is extremely important. Being transparent, honest and reliable will solidify business relationships in ways that are hard to explain in words. But there is sort of a "high" when you experience teamwork that works like a well-oiled machine.
Take a long-term perspective and build a successful business that you can either pass on to family or sell to those who can continue in your tradition.
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