One of the big topics we dwell on in our training is Taking the Order from the Shipper. This is a FUN topic and a FUN experience IF you can learn the game.
You see, some clients sort of freeze up when they even THINK they are going to get an order. "What am I going to say? What should I do first? Why isn't John by my side here?" And so on and so forth.
Yes, for some, making those first phone calls and being able to talk like a professional is a bit traumatic.
Here is the thing - there are different methods of communicating with customers and each customer is different. Yes, they have cargo to ship and Yes, you want to take the order and get a truck for it. But are you ready for the games?
Taking the order or, all the jiving around up to the point of taking the order, is sometimes a game and, professionally, you may call it "negotiations". But you need the ability to deal with these customers not just on their terms but on your terms as well.
There are a lot of potential bluffs and whatever else you want to call it. Essentially, the customer is trying to get the best rate possible from not only you but from perhaps a number of other brokers.
It is a poker game to a large extent and you eventually have to know when to hold 'em and when to fold 'em. No one is going to tell you when. With experience, you either learn the game or you don't survive.
In our training we take you through some scenarios so you know what to expect. And it gets better - while you are negotiating, playing games, playing poker or whatever you want to call it in REAL TIME, all you have to do is get on the phone to me.
Here is what my one client, Nick W. sent to me today after we discussed his negotiating experience: "Thank you for your help and advice today when I called. I ended up giving about 3 quotes..... She was really rather nice to me today which i was surprised because the
first time I ever contacted her she didn't really seem that interested
with me..... I am getting more comfortable with things. It's just the first time you
do something you are like oh man what was it I have been reading and
meditating on all this time? So again thank you. I will let you know
how things go."
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– Part VI